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Cancellations must be submitted in writing to our reservations department. For individual reservations during low and high seasons, cancellations and modifications are permitted without penalty up to 30 days before arrival. However, if the booked rate is prepaid and non-refundable, no changes are allowed. Cancellations made within 29 days of arrival, no-shows, or early departures will incur a 100% penalty of the total reservation value. For the Festive period (December 20 – January 5), specific deposit and cancellation rules may apply and vary depending on the destination and rate booked. We strongly recommend reviewing the Terms & Conditions in your reservation confirmation and purchasing comprehensive personal travel insurance.
At Nayara Hangaroa, inclusions are tailored to your selected program. Our premium Full Experience (All-Inclusive) offers a comprehensive immersion into the island's culture and landscape, including all meals, beverages, and two half-day excursions per day. For travelers seeking greater flexibility, the Discover plan features daily breakfast, one additional meal, and a half-day excursion per night. Alternatively, the Dream plan provides a refined room-and-breakfast foundation. Please refer to your specific reservation confirmation for the final list of inclusions and seasonal details.
Yes, we are pleased to offer complimentary round-trip airport transfers to ensure your arrival at Nayara Hangaroa is as seamless as possible. Upon landing at Mataveri International Airport (IPC), our hospitality team will be waiting to welcome you and assist with your luggage. These transfers are included as a standard service regardless of your selected program.
Yes, complimentary high-speed WiFi is available throughout our resorts, including guest rooms, common areas, and dining venues, so you can stay connected throughout your remote island adventure or retreat.
Our diverse and professional team is primarily fluent in Spanish, English, and the local Rapa Nui language, allowing us to assist international guests with clarity and warmth throughout your stay.
Nayara Hangaroa is deeply committed to a regenerative tourism philosophy rooted in the ancestral Rapa Nui concept of Kainga—a profound respect for Mother Earth and our community. Our verifiable initiatives include sustainable architecture that blends into the volcanic landscape, renewable energy projects, and active community empowerment programs.
We strive for complete transparency and do not charge any hidden resort fees. Easter Island is exempt from tax. Extra charges may apply for additional persons, laundry services, or cleaning fees for policy violations (such as smoking).
We accept all major international credit cards, including Visa, Mastercard, and American Express. For certain bookings, particularly last-minute reservations or those during peak seasons, full prepayment by credit card may be required at the time of booking. We also accept U.S. Dollars and Chilean Pesos for on-site charges.
We recommend making reservations for spa treatments and dining at least two to three weeks before your arrival. Special note: the Tapati Rapa Nui Festival, celebrated for two weeks every February, is the island's most spectacular cultural festival. Due to high demand during this period, securing your reservation—along with any excursions and dining—requires advance booking, often over a year in advance.
Yes, our Manavai-inspired spa offers a world-class array of treatments designed for deep relaxation, including deep tissue massages, therapeutic body scrubs, nourishing body wraps, and advanced facials. Drawing inspiration from local volcanic elements and traditional techniques, we recommend pre-booking these experiences at least two weeks before arrival.
Reaching this remote Polynesian paradise typically involves a flight from Santiago, Chile (SCL) to Mataveri International Airport (IPC) on Easter Island. Once you land, our team will meet you at the airport for a complimentary, short transfer to Nayara Hangaroa.
We offer several guided tours to experience the iconic Moai statues and the island's history. Highlights include the Mana Tapuna tour to see historical arrival points and beaches like Anakena, and the Tarai Moai tour to explore statues along dramatic mountainsides and cliffs. We also provide specialized experiences such as watching the sunrise at Tongariki—the largest ceremonial platform—or the sunset at Tahai.
Yes, cultural immersion is central to the Nayara Hangaroa experience and is included in our Discover and Full Experience programs. Guided excursions explore archaeological sites, the stunning Rano Kau volcanic crater, and hidden caves. Beyond the Moai, unique experiences include visiting a local beekeeping family or participating in professional photoshoots wearing traditional Rapa Nui attire with authentic cultural body painting.
To truly capture the essence of Rapa Nui, we recommend a stay of at least 4 to 5 days. This duration allows ample time to explore major archaeological sites, embark on treks to remote volcanoes like Poike or Mount Terevaka, and still have time to rejuvenate at our Manavai-inspired spa.
Yes, while the official languages are Spanish and Rapa Nui, our professional staff at Nayara Hangaroa is primarily fluent in both Spanish and English. English is also commonly spoken throughout the main town of Hanga Roa and in tourism-related settings such as restaurants and shops.
Our standard check-in (3:00 PM / 15:00 hrs) and check-out (11:00 AM / 11:00 hrs) times are designed to accommodate flight schedules to our remote island. Please refer to your specific reservation confirmation for verified timing, and contact our concierge team in advance to coordinate your arrival and departure details.
Yes, we are pleased to offer complimentary private parking on-site for our guests. As parking spaces are limited on the property, we kindly ask that you contact the resort in advance of your arrival to secure your reservation.
To ensure your belongings are handled with care and security, please contact our concierge or reservations department directly before shipping any items. This allows us to verify current package handling procedures and coordinate the secure reception of your packages.
To preserve the serene and spiritual atmosphere of our retreat, pets are generally not permitted at the resort.
Nayara Hangaroa is a 100% non-smoking property. To ensure the comfort, safety, and health of all our guests and to protect the natural environment, smoking is strictly prohibited in all guest rooms, indoor public areas, outdoor common spaces, and throughout the resort grounds.
Our professional concierge team is delighted to arrange reliable local taxi services and personalized transportation to help you explore the main town of Hanga Roa. Please note that the Rapa Nui National Park and archaeological sites can only be visited if accompanied by a certified guide.
We are dedicated to accommodating various dietary requirements, including vegetarian, vegan, gluten-free, and dairy-free options. Please notify us at least 72 hours before arrival by calling +1 (844) 865-2002 or emailing reservations@nayararesorts.com.
At this time, we do not offer in-room dining services. We encourage our guests to enjoy the unique ambiance and fresh, local flavors found at our resort's dining venues, designed to offer a communal and culturally immersive atmosphere alongside stunning views of the island.
We are happy to welcome outside guests for dinner at our restaurants. To ensure we can accommodate your party and provide the best service, reservations must be made at least three days in advance through our reservations or concierge team.
Gratuities are discretionary and serve as a reflection of the service provided. A suggested range of 10–15% is standard for dining and spa treatments in the region. We kindly remind you to check your bill upon receipt, as certain service charges may already be included.
While we do not offer currency exchange services at the resort, we accept major international credit cards and U.S. Dollars. For local currency needs (Chilean Pesos), there are banking facilities available in the town of Hanga Roa, a short distance from the property.
Yes, we offer specially designed accessible rooms featuring wheelchair-friendly layouts, roll-in showers, and grab bars. Our resort also maintains accessible pathways between guest buildings and main facilities.
While typically not required given the island's unique environment and breezes, insect repellent is available upon request from our housekeeping or concierge team should you desire additional protection or comfort.
For your peace of mind and safety, we provide 24-hour emergency services. Our resort has on-call doctors available to assist our guests with any medical needs that may arise during their stay.
Nayara Hangaroa offers versatile and well-equipped spaces for seminars, conferences, and incentive groups. Our facilities can comfortably accommodate small gatherings to large events of up to 150 people.
We are honored to host weddings and social celebrations. For a truly unique and spiritual experience, we can coordinate ancestral ceremonies in collaboration with the local Rapa Nui community, allowing you to celebrate your union with traditional rituals and the island's ancient energy.
While we do not have an in-house photographer, we are happy to recommend and work with our preferred external suppliers. These local professionals specialize in capturing the unique light and landscape of Rapa Nui to document your special moments.
You are welcome to bring a private photographer to the resort. This request is subject to advance contact with our team, insurance verification, and any applicable additional fees.
Cancellations resulting from force majeure—such as acts of God, natural disasters, or government restrictions—may qualify for a refund or travel credit at our discretion. Guests must provide valid documentation demonstrating the direct impact on their travel. We highly recommend personal travel insurance to safeguard your journey.
Rapa Nui features a subtropical and variable climate with frequent sea breezes. We suggest packing lightweight, breathable layers, a reliable rain jacket for passing showers, sturdy trekking shoes for exploring the island's diverse volcanic terrain, and high-factor sun protection.
While we strive to honor special requests for specific room locations or views, these are fulfilled on a best-effort basis. All room placements are subject to availability upon check-in and cannot be guaranteed in advance.
The shoulder seasons, spanning from October through December and April to June, are widely considered the premier periods for a visit, with pleasant weather and fewer crowds. Those wishing to immerse themselves in the spectacular Tapati Rapa Nui cultural festival should plan their trip for February.
Summer (December–March) brings warm, humid days with average highs ranging between 25°C and 28°C (77°F–82°F) and serene evenings around 20°C (68°F). During the winter months (June–August), the climate becomes cooler and windier; typical highs reach 20°C to 22°C (68°F–72°F), while lows may dip to 15°C to 17°C (59°F–63°F), accompanied by more frequent rain showers.
Yes, we highly recommend coordinating your guided explorations with our reservations department at reservations@nayararesorts.com prior to your arrival. To maintain an intimate and personalized experience, our resort typically operates small-group excursions with a maximum capacity of 8 guests per outing.
Younger guests can enjoy our expansive outdoor swimming pool or explore the surroundings with our on-site bike rentals. Families are invited to embark on gentle guided treks to the ancient Orongo ceremonial village, spend a day on the pristine sands of Anakena beach, observe the island's brilliant starlit skies, or engage in creative local craft workshops.
Yes, Nayara Hangaroa periodically features exclusive rates tailored for Chilean residents (holders of a valid RUT). We encourage you to contact our reservations team directly to inquire about active resident promotions.
While the resort does not strictly enforce a minimum stay for our standard room-and-breakfast plans year-round, our immersive Full Experience packages generally require a minimum stay of 2 or 3 nights.
Yes, Nayara Hangaroa offers connecting configurations within our Kainga room category, typically featuring King-to-Twin setups. These can be requested at the time of booking, subject to availability.
We maintain a strict no-drone policy to preserve guest privacy and the spiritual serenity of our retreat. Furthermore, as Easter Island is a protected archaeological sanctuary, operating drones over national park sites and Moai statues is prohibited by Chilean law without specialized permits from the local council.
For inquiries regarding career opportunities or talent acquisition, please contact our Human Resources department directly at seleccionhoteles@tanica.com
Yes, as a member of Nayara Resorts, we frequently offer promotional incentives or added resort credits when you pair your stay with our sister properties in Chile, such as the desert sanctuary of Nayara Alto Atacama.